 |
Welcome to CrisisCon 2026
Drawing on decades of experience, we are transforming crisis response with systems built to meet your needs.
99%
of calls are resolved without involving 9111
96%
of contacts diverted from emergency department2
250K+
crisis interactions supported in 20253
We combine national expertise with local capabilities to deliver an integrated, high-performing crisis system of care. Every community has a unique population and different needs. Together, we can solve your challenges and raise the quality of life for your population
Read our free white paper: At the point of dispatch
Carelon National Crisis Center of Excellence leader Jeffrey Hite, Psy.D., explores dispatch as the critical point where crisis care either stays coherent or starts to fragment. The paper examines how shared workflows, geo-aware dispatch, secure information exchange, and shared dashboards can turn a referral into a clinically reliable handoff.
Managing your response system
Our Crisis System Management oversees quality, claims processing, provider network management, and braided funding — all to help optimize your solutions. We also partner with community resources to augment existing crisis services, creating a more cost-effective response system.
Developing the right solutions
Our Crisis Safety Platform (CSP) is redefining efficiency, equity, and costs. A software built to be scalable and secure, CSP acts as a command center. It streamlines crisis workflows, closes the loop on care referrals, and ultimately provides a more responsive, efficient way to help those in need.
Video: Making a difference one person at a time
Hear a personal account of how one of our crisis specialists interacted with a person experiencing a crisis.
Video: Carelon crisis solutions
Our Crisis Safety Platform (CSP) is a unified and scalable crisis response system, which provides real-time solutions to streamline crisis workflows and expedite crisis referrals. Hear about our crisis solutions from a client’s perspective.